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Randi, Mulyadi (2023) ANALISIS KUALITAS LAYANAN (SERVQUAL) JASA TRANSPORTASI BUS MENGGUNAKAN METODE COMPETITIVE ZONE OF TOLERANCE BASED IMPORTANCE-PERFORMANCE ANALYSIS (CZIPA) (Studi Kasus Pada Family Ceria Group Kabupaten Pasaman). Diploma thesis, Universitas Muhammadiyah Sumatera Barat.