ADEOMETRI, FADLULLAH (2024) PERANCANGAN STANDARD OPERATIONAL PROCEDURE MAKE UP ROOM DI HOTEL GRAND BUNDA BUKITTINGG. Other thesis, UNIVERSITAS MUHAMMADIYAH SUMATERA BARAT.
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Abstract
FACULTY OF TOURISM HOSPITALITY D-VI STUDY PROGRAM Final Project, Agustus 2024 Adeometri Fadlullah Designing of SOP (Standard Operational Procedure) Make Up Room at Hotel Grand Bunda Bukittinggi ABSTRACT Adeometri Fadlullah (2024), The background to this research is that at the Grand Bunda Hotel, the Room Attendant department, or housekeeping, is responsible for the cleanliness and maintenance of rooms to ensure guest comfort. However, there are currently no clear guidelines, resulting in inconsistencies in the room cleaning process and negatively impacting the hotel's reputation. Observations showed that varying cleaning methods among staff led to negative comments about cleanliness. To overcome this problem and improve service quality, it is necessary to design Standard Operating Procedures (SOPs) that can be applied practically. Therefore, the author is interested in compiling an SOP for Make Up Room at the Grand Bunda Hotel Bukittinggi to increase the efficiency and consistency of room cleaning services. This research uses a qualitative approach to design Standard Operating Procedures (SOP) for Make Up Rooms at the Grand Bunda Hotel Bukittinggi, by adopting action methods according to the guidelines of Sugiyono (2018) and Richard Stringer (2007). This research began with a problem diagnosis which showed that the hotel did not have clear SOPs, so the author used Susanti's (2017) gap analysis method to identify deficiencies. Next, action planning was carried out through interviews and development of SOPs using Darius' (2018) guide. Finally, the author applies SOPs by assisting roomboys in carrying out their duties, ensuring that the new guidelines can be implemented effectively to improve the quality of cleanliness and service efficiency in hotels so that Standard Operational Procedures for Make Up Rooms can be created at the Grand Bunda Hotel Bukittinggi Keywords: SOP for Designing a Make Up Room
| Item Type: | Thesis (Other) |
|---|---|
| Subjects: | G Geography. Anthropology. Recreation > Perhotelan D History General and Old World > Fakultas Pariwisata > Perhotelan Universitas Muhammadiyah Sumatera Barat > Fakultas Pariwisata > Perhotelan |
| Divisions: | Library of Congress Subject Areas > G Geography. Anthropology. Recreation > Perhotelan Library of Congress Subject Areas > D History General and Old World > Fakultas Pariwisata > Perhotelan Fakultas Pariwisata > Perhotelan |
| Depositing User: | Unnamed user with email repo@umsb.ac.id |
| Date Deposited: | 23 Oct 2024 04:04 |
| Last Modified: | 23 Oct 2024 04:04 |
| URI: | http://eprints.umsb.ac.id/id/eprint/3208 |
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