Isra, Puja Pratama (2024) EVALUASI KINERJA ROOM ATTENDANT DI CAMPAGO RESORT HOTEL. Diploma thesis, UNIVERSITAS MUHAMMADIYAH SUMATERA BARAT.
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Abstract
FACULTY OF TOURISM HOPITALITY STUDIES PROGRAM FINAL PROJECT, AUGUST 23, 2024 Evaluation of room Attendant Performance at Campago Resort Hotel ABSTRAK Isra Puja Pratama (2024) Tourism is a term given when a tourist travels itself, or in other words activities and events that occur when a visitor travels. Tourism can be formulated as an activity in the community that is related to tourists. Based on the background that the researcher has done, it is known that the performance of room attendants is still weak, because judging from guest complaints reviews that discuss room cleanliness, and the negligence of room attendant performance which results in a decrease in performance at the Campago Resort Hotel. The method used is qualitative research with a type of evaluation. Qualitative research is research that intends to understand the phenomenon of what the research subject experiences such as behavior, perception, motivation, action, etc., holistically, and by means of descriptions in the form of words and language in a special natural context and by utilizing various natural methods. Based on the research and the results of the evaluation of room attendant performance at Campago Resort Hotel, it can be concluded that it is necessary to provide training using on the job training to be able to improve the understanding and performance of each room attendant employee by applying the Standard Operational Procedure (SOP) from Campago Resort Hotel directly in accordance with the Indonesia National Work Competency Standards (SKKNI). Keywords : Evaluation, Performance, Room Attendant
| Item Type: | Thesis (Diploma) |
|---|---|
| Subjects: | G Geography. Anthropology. Recreation > Perhotelan D History General and Old World > Fakultas Pariwisata > Perhotelan Universitas Muhammadiyah Sumatera Barat > Fakultas Pariwisata > Perhotelan |
| Divisions: | Library of Congress Subject Areas > G Geography. Anthropology. Recreation > Perhotelan Library of Congress Subject Areas > D History General and Old World > Fakultas Pariwisata > Perhotelan Fakultas Pariwisata > Perhotelan |
| Depositing User: | Unnamed user with email repo@umsb.ac.id |
| Date Deposited: | 23 Oct 2024 03:30 |
| Last Modified: | 23 Oct 2024 03:30 |
| URI: | http://eprints.umsb.ac.id/id/eprint/3206 |
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