Afifah, Sri Rahmadani (2024) MENINGKATKAN PENILAIAN KINERJA ROOM ATENDANT DENGAN METODE ON THE JOB TRAINING DI HW HOTEL PADANG. Other thesis, UNIVERSITAS MUHAMMADIYAH SUMATERA BARAT.
![[img]](http://eprints.umsb.ac.id/style/images/fileicons/text.png) |
Text
20240005 Afifah Sri Rahmadani.pdf Download (4MB) |
Abstract
TOURISM FACULTY HOSPITALITY STUDY PROGRAM Proyek Akhir, Agustus 2024 Afifah Sri Rahmadani Improving Room Attendant Performance Assessment using the On The Job Training Method at HW Hotel Padang ABSTRACT Afifah Sri Rahmadani (2024) Limited ability of employees to provide inadequate service, lack of alertness in fulfilling guest requests, slow response in handling complaints, unattractive appearance, poor communication, and lack of friendly attitude towards guests are the reasons the author is interested in conducted research entitled "Improving Performance Assessment of Room Attendant Employees using the On The Job Training Method at HW Hotel Padang". This research is a type of applied action research with a qualitative approach, often referred to as naturalism research because it is carried out in natural situations. Action research is an effort made by groups or individuals to organize certain conditions so that they can learn about their experiences and make those experiences accessible to others. The training method applied at HW Hotel Padang is the on-the-job training method, where employees carry out their routine tasks, but instead take part in training through presentations, modules and practices. Currently, the services provided are still not optimal due to the lack of employee knowledge about good and professional service standards. Therefore, it is necessary to apply the On The Job Training Method periodically to improve service performance at Hw Hotel Padang, so that the services provided can meet guest expectations optimally. Keywords: Room attendant. Training Methods. On The Job Training, Qualitative Research, Action Method, HW Hotel Padang
| Item Type: | Thesis (Other) |
|---|---|
| Subjects: | G Geography. Anthropology. Recreation > Perhotelan D History General and Old World > Fakultas Pariwisata > Perhotelan Universitas Muhammadiyah Sumatera Barat > Fakultas Pariwisata > Perhotelan |
| Divisions: | Library of Congress Subject Areas > G Geography. Anthropology. Recreation > Perhotelan Library of Congress Subject Areas > D History General and Old World > Fakultas Pariwisata > Perhotelan Fakultas Pariwisata > Perhotelan |
| Depositing User: | Unnamed user with email repo@umsb.ac.id |
| Date Deposited: | 23 Oct 2024 04:36 |
| Last Modified: | 23 Oct 2024 04:36 |
| URI: | http://eprints.umsb.ac.id/id/eprint/3211 |
Actions (login required)
 |
View Item |
